Full refund - cancellations prior to the (regular) registration deadline of the program.
No refund - cancellations after the Registration Deadline.
PARE & COPAT
Prior to withdrawal/transfer cutoff date - full refund or transfer.
Post-withdrawal/transfer cutoff date - no refund or transfer unless medical documentation is provided.
Personal Training & Fitness Assessements
Personal training and fitness assessments must be paid for upon booking.
Please provide 24 hours notice if you are unable to make your scheduled appointment. You will be charged the full amount if you cancel a session without giving proper notice.
Personal training and fitness assessments have a one-year expiration from the date of purchase.
Private Swim Lessons
Please provide at least 24 hours’ notice for cancellations or the session will be forfeited. For sessions canceled with adequate notice (+24 hours) talk to your instructor for information about re-booking. Canceled sessions will count at the full session rate if proper notice is not given.
Private swim lessons have a one-year expiration from the date of purchase.
All withdrawn/cancelled memberships are refunded a pro-rated amount of the payment from the date of withdrawal.
All cancellation/withdrawal requests must be received either in person or by email.
Please provide your full name, member number, address, phone number and birthdate to ensure we cancel the correct membership.
No cancellations can be accepted over the phone.
Sport and Wellness Transfers
Patrons may transfer from one program to another, granted space is available in the requested program, with the consent of the programmer. Price differences are the responsibility of the patron.
Sport and Wellness Cancellations
A full refund will be issued if MacEwan University Sport and Wellness must cancel a program due low enrollment, limited instructor availability, facility closures, or other unforeseen circumstances. Clients will be informed of any pending program cancellations at least 3 days in advance of the program start date.
If you have registered for a course or membership with Sport and Wellness in the past three years, you already have an account. To obtain your password, please enter the email then click ‘forgot password’. A temporary password will be sent.
If you are new to Sport and Wellness, or haven’t registered in the past three years, please complete a ‘New Customer’ form under Register.
Changing your Password
Login > My Account > Change Password.
Updating Account Information
Keeping your account up to date is very important. To change details such as your address, phone number and e-mail address: Login > My Account > Edit Account Details & Edit Registrant Details.
Account Lock Out
After several login attempts using an incorrect Login ID and/or PIN, your account will automatically lock for 24 hours. You will be allowed to try again the next day with the correct login information or you can call the Welcome Desk at 780-497-5300 to unlock your account and get your login information.
Registering Someone Else
Because registrations are done on your personal account, you can only register yourself or other members of your family group.
Registering After Registration Deadline
All late registrations must be done over the phone or in person (as allowed).
Registering a Child Who is Not in the Right Age Group
If your child is not in the right age group for a course, you will not be able to register them online. If your child is close in age, call our Welcome Desk at 780-497-5300 to see if the program supervisor will provide authorization for your child to register in the course. If approved, the registration must be done over the phone or in person.
If you are Waitlisted for a Course
When a course is full but has an open waitlist, the WAITLIST button will appear in place of the ADD button. Just clicking the waitlist button does not put you on the waitlist – you must continue all the way through the checkout process. You will not be charged for waitlisted spots. If a spot becomes available, a Welcome Desk staff member will contact the first person on the waitlist to see if they want the spot. If you are contacted, you may then choose whether you still want to register in the program. No charges will be placed against your account until you are registered.
Withdrawing or Transferring
To withdraw from a course or to transfer to another course, please contact the Welcome Desk at 780-497-5300.
If You Can't See the ADD Button
If the ADD button does not show when you View Details, the course is either not yet available for registration or registration has closed. Please check back or contact the Welcome Desk at 780-497-5300.
Outstanding Balances or Credits on Your Account
Account credits/balances owing will automatically be applied to the balance of your online registration. If you have a balance owing, this amount must be paid along with your course registration fees. Outstanding account balances can be paid online.
Course Price Information at Checkout
You must have a valid membership at the beginning of the course to be eligible for member pricing.
If you are a MacEwan University student who has been assessed the Sport and Wellness (S&W) fee, ensure you are choosing the student course codes (as marked online or in our Guide). If you have selected this code and are still not able to register, please contact the Welcome Desk at 780-497-5300 and our staff will be happy to check into your account.
Conditions of Use
MacEwan University strives to create and maintain an intellectual environment in which students, faculty, and staff feel free to create and to collaborate with colleagues at the University without fear that the products of their intellectual efforts will be violated, misrepresented, tampered with, destroyed, or stolen. This intellectual environment is fostered by an atmosphere of trust and confidentiality that, in part, is supported by the information technology resources made available to the University community.
The University works to maintain information technology resources that are readily accessible to its users and requires that their use be in a manner that is secure, responsible, ethical, respectful, and free from harassment. The use of these resources must, therefore, be in accordance with policy and regulation established from time to time by the University and its operating units.
Complete information can be found in Use of Information Technology Resources Standard D8000-7 (Effective Date: April 27, 2017)
Privacy MacEwan University is committed to protecting the privacy and confidentiality of personal information. All personal information that is collected by MacEwan University, whether through this website (www.MacEwan.ca) or by other means, is collected and managed on the authority of the Alberta Freedom of Information and Protection of Privacy Act, the university’s Information Security and Records and Information Management Policies, and other policies that may be specific to the function.
Automatically Collected Information
MacEwan University web servers automatically collect and store the following information from its websites:
• The Internet Protocol (IP) Address and domain name used for the computer accessing the website.
• The type of browser and operating system;
• The date and time of the visit;
• The web pages or services accessed; and
• Popular search phrases.
Information collected automatically is maintained in a secure environment. As per the Information Security Policy, the university will not use individually identifiable data for other purposes, unless required to do so as part of an internal investigation or other law enforcement purpose.
Summary use reports will be created and used to improve usability on our sites and to help support the online needs of visitors by assessing system performance, and improving web services and website management.
Personal Information Provided Voluntarily in Email and Web Forms
Some personal information, including but not limited to name and email address, may be provided voluntarily by users of MacEwan University websites to request services. Personal information provided voluntarily by email or by filling out a web form will be used only for the purpose for which it was provided and uses directly consistent with that purpose, in conformance with applicable policies and legislation governing the handling of personal information. Storage of Information Outside of Canada In order to improve website performance and user experience, some MacEwan University websites use Google’s web analytics service that stores information outside of Canada where it may not receive the same privacy protection it receives in Canada.
Links to Third Party Sites
MacEwan University websites contain some links to other sites. While MacEwan endeavours to link to other sites that have similar high standards and respect for privacy, we are not responsible for the privacy practices or the content of other sites.
Questions or concerns regarding management of MacEwan websites and the information collection and use practices connected with them should be directed to: MacEwan University, Information Technology Services, Manager of Web Services, 780-497-5702.
Questions or concerns regarding privacy protection may be directed to: Information Management and Privacy Office; phone: 780-497-5423; Email: Privacy@MacEwan.ca; website:MacEwan Information Management and Privacy.